Hello zorromen,
We tried to post the answer here but we had three screen shots and it took up too much room.
We did find the problem. Please contact us at
info@siglent.com
and we will help you out on this.Hence the need for a faster FW roll out of alternative and smaller file types for screenshots. (png etc)
These have been promised for a while and many of us have had quite enough of compressing imagery for online screenshots. Get a move on Siglent.
Hello,
will there be the open socket LAN connection also for the SDS2000X series?
regards René
will there be the open socket LAN connection also for the SDS2000X series?
No, there won't be open socket on the SDS2000X but there will be on the new SDS1202X-E.
Will there be an update for the 2000X series to enable this?
No, the SDS2000X oscilloscope family will not have open socket capabilities at any point, as far as I know.
Will it get this?
What part of "NO" don't you understand?
Hi, I´m new to this forum and got this configuration:
- SDS1152CML
- Windows 10 creators
- Visa16 full
Attached captures of whats going on. Device is recognized in device manager, can send commands and get answers from the scope but when I try to open the virtual panel it hangs the scope forever, have to cycle power to get it to work again.
Any clue? Thanks.
P.D.: Sorry for the Language Controller screenshot.
Hi again, sorry forgot to post. I got the version V100R001B02D01P16.
Thanks.
Your first call for support should be to your local seller or regional distributor:
TRIO Test & Measurement Pty Ltd, AU authorised distributors.
For our part of the world, (Oceanica) NZ and AU the factory is the best match of timezone for fast replies.
The rest of the world is best served by either US in Ohio or Hamburg Siglent branches.
@ Siglent America:
I posted some of this blab on another post and thought I may get some answers here, seeing as I could not find Siglent Australia or Siglent UK on EEVblog
I recently updated the firmware on a Siglent SDS1000CFL 4 Channel series > Firmware Version: 5.01.02.38 | Released 2015-03-10
Software Version on updated unit: 5.03.02.38 Hardware Version: 15-f0-0.11
Result: the 'Siglent' brand boot time splash screen is now gone, replaced with a blank white screen, but it starts up ok,
and Channel 1 vertical gain issues I was concerned about (higher on default start up compared to lower but equal gain channels 2,3,4 ) are all gone,
and the scope appears to work as it should.
Your first call for support should be to your local seller or regional distributor:
TRIO Test & Measurement Pty Ltd, AU authorised distributors.
For our part of the world, (Oceanica) NZ and AU the factory is the best match of timezone for fast replies.
The rest of the world is best served by either US in Ohio or Hamburg Siglent branches.
Thanks, but it's not a support issue (yet)
just wondering why the boot screen splash got nuked to white, and if anyone else has experienced this with the last firmware update.
Many thanks for the great feedback and advice gents,
it appears with all my experience and caution updating MANY firmwares on too many products over many years, this time it appears to be a part-FAIL
The scope works but boots up like a prototype with no name
My tests have been limited to sig gen verification and to 10x cal the 4 probes to their respective channels
Either the wrong firmware was posted at whichever Siglent support site is the actual MAIN support site.
or it's similar firmware version to other models.
Unclear instructions, an obese 1mb BMP picture of text, and no proper text file
NO CAUTION to update older firmware in steps, assuming that's the case here.
and whatever else described in my previous comments above
The user (paying customer who purchased Siglent instead of Rigol or Hantek) can't possibly be at any fault here and Siglent should sort this out for me DIRECTLY.
Why should I have to hassle the seller distributor when the manufacturer needs to get their support in better gear?
Updating a Siglent should not go south when it's the same SIMPLE routine as updating the firmware on a Pentax camera or a Dell or Acer PC,
companies that make their firmware files, and instructions to use them, VERY CLEAR, including if it needs to be done in steps...