Simply asked: Do you have any way to copy the photos from your camera to your PC? If no, then your camera may be broken.
If in UVC and MSD mode (standard) you should have a mass storage device named 'FLIR Ex-Series' and FlirInstallNet.exe looks like screenshot attached.
Nope, I don't have any Mass Storage Device on any of my 3 Windows computers. At first I didn't know I should have one, but I guess I should
Also, FlirNetTools says it cannot find a camera and doesn't show the USB Video like in your screenshot.
The only strange thing is my Linux computer does show a Mass Storage Device. That's a little awkward. Anyway, I guess FLIR broke something with their 1.2L hardware, 2.1.0 firmware, drivers or my specific unit so I just return it to get it replaced. When I have a new one, I will report in again so we can try upgrading it again