Here is the link ...
Currently there is 115 people who liked the video and just one who disliked it.
I bet my socks that the one who gave a negative was Agilent it self,
they pressed the wrong button because of their excitement !!!
I did defended the Agilent problem from the start in this forum,
and I did that because I had the faith that they will handle it.
Why I had faith ? Simply because the company who gives away their new hand held series for public tests,
they are listening, they are ready to handle the feedback no matter if it is negative or positive.
They was ready to act like the Goal keeper does by staying awake all the 90 minutes in a football game.
I am glad that they make it, and I will personally help them, so the next firmware update to be even more improved.
About Fluke I will agree with Dave, they had lots of skilled personal in their castle,
and those people in there they do show an great understanding when you contact them.
And probably the Fluke problem is that they keep their pigeons most of the time locked in cages.
Fluke does visiting the EEV forum, I am a living proof, because they read in here
that I got charged by returning costs for the on warranty replacement unit that they send to me.
They read about it on the EEV forum. ( I was very happy so to bother them with an such complain)
They contacted me, they offered to me for free many fuses that worth 100$ in Greece ( retail ) as gift.
They send them in a huge box with UPS express to Greece from their castle in USA.
( I even kept the shipping label so to remember them, and now it hangs on a frame, on my wall as a proof and souvenir )
UNI-T is another good example of good communication by email.
" Nothing under the carpet any more ... " Yes my own vote goes to that 100%.