After many attempts, I think may be the only option is to select OK soft-button option from the GUI...so eventually I did.
The update started, and proceeded to 60%, but now it has stopped there.
I'm not sure what to do...I'm quite worried
Any suggestions?
So, software version is updated, and hardware version has decreased! (hardware version was 1.1.0.0 before the update).
So, software version is updated, and hardware version has decreased! (hardware version was 1.1.0.0 before the update).
Perhaps you misread this when you looked the first time? Everyone on the board who has posted their version numbers (and that was mostly people with 01.00.02 firmware) ALL had 1.0.1.0 hardware version.
Also, I'm worried what other system information (calibration, etc.) might have been lost from the failed system update. Does anyone know what are consequences of failed update on system info?
The update started, and proceeded to 60%, but now it has stopped there.
It has stopped at 60% for at least 15 mins now.
Also, I'm worried what other system information (calibration, etc.) might have been lost from the failed system update. Does anyone know what are consequences of failed update on system info?
This test might give you some info about the integrity of your calibration data:
Let the scope warm up for +30 minutes.
Run a test signal to the scope and measure the voltage (it can be anything as long as it's a stable voltage).
Then disconnect all probes and run the self-cal.
Then reconnect the test signal and check that your measurements match.
Then repeat one more time:
Disconnect all probes and run the self-cal.
Reconnect the test signal and check that your measurements match.
My simple tests following marmad's instructions seems consistent with factory calibration being okay.
1) Is Rigol responsive in answering requests for firmware updates? Despite others on the forum receiving scopes before me, it seems I have the original firmware: 00.00.01. I was surprised about this, but so be it. Rigol's website does not appear to point to any f/w downloads.
To escape from this "special" mode, do again F7-F6-F7-Utility while in the trigger menu.
My simple tests following marmad's instructions seems consistent with factory calibration being okay.
Very nice sparky, glad your scope is Ok. What a day!
Hi Sparky,
I also spoke with Rigol NA. They also informed me that there engineers are working on a new release but were unsure of when that will occur. They may have not provided you with the firmware because they provided me with it and are now familiar with the fact that loading it through the menus is unsuccessful. I would also agree that they are probably waiting for a newer release.
They did ship me out a new unit overnight (which was great), but I am finding that the new unit does have a more stiff power button which is concerning (almost thought it was sticky and not popping back out). I also noticed that the calibration is a little off Measuring an average DC voltage of 3.43V on the new guy. My Fluke meter says 3.30V and I ended up doing the flash reload during startup and got the old unit up again (with no trails) and its reading 3.39V Source is 3.3V (maybe I am just being picky.
I ma shipping the old unit out first thing in the AM back to Rigol NA. I was impressed that they got me a unit so quickly (with the updated firmware already installed.
That's a good point; Rigol probably wont send out revised firmware if it is likely to cause them headaches if the update is not correctly applied...which can be a little tricky for the newcomer to get right (despite all the warnings/comments advising how to do it properly!)
Today I received an email reply from Chris Armstrong of Rigol confirming that an updated f/w is pending (but with no predicted timeframe for release).
Likewise, there is not a current fix to safely return the option trials which I wiped out when doing the self-cal. I guess it's time to practice some patience!
So, the larger your volts/div, the larger the quantization error. Depending on the setting you used --- and especially if you used different settings on each of your tests --- it might explain the difference in your measurements. This is why, in my second test, I used the smallest volts/div setting possible (500 uV/div) to reduce quantization error; naturally I had to use a similarly small input (2 mV).
I would expect the Fluke to have a way higher resolution DAC, but I haven't researched that.
. They were conceived of more as a way to visualize what was happening in an invisible realm - and not so much for getting precise measurement data - as anyone who's tried to count grid lines on a tiny CRT quickly realized.
I'm very impressed by the boat load of waveform measurements when you push 'Show all'. And an old 465 tek is as well
The bug with updating the firmware is in the OLDER version - i.e. the one that's already installed on most people's scope (01.00.02) - not the newer version. So even if people don't upgrade to version 01.00.05 (or Rigol doesn't send out that version) the problem (of having to update via BOOT instead of the menus) will remain for everyone with 01.00.02 with the next publicly released version they try to install.
I - and at least a few other DS2000 owners on this forum - have gotten replacement trial licenses from Rigol (or their dealers) because ours were expired prematurely by the self-cal bug. You should get this as well - in fact, getting 36 hours (2160 minutes) of free trial licenses is part of the package you paid for - and I would threaten to return the scope if you don't receive it. It's ridiculously easy and virtually cost-free for Rigol to give you this (they just generate a key based on your serial number) - and negligent if they don't replace a feature you paid for but lost due to their error (the bug).
Unfortunately I would assume that they wont be giving the "Trail" code out any longer to try to bypass people trying to abuse the system
Marmad did you get your code from Rigol NA? have you expired it yet? If so have you tried the code a second time, and did it work?
I got my replacement trial license from my dealer - who requested it from Rigol for me (BTW, it took a little time to finally get it). It seems to me that this is a better approach to getting it - since the dealer has more pull with Rigol than an individual buyer - and of course, you have more pull with your dealer than you would with Rigol - since they are the ones who will have to deal initially with an exchange or a return.
... I haven't used my replacement license yet (I would want to have as much time as possible with the options). But my dealer tells me that it will reset the options to the 2160 minutes - and will only work once....
But as I, and other members here, have pointed out - there are bugs (aside from the self-cal one) in the firmware (both 01.00.02 and 01.00.05) that appear to effect the appearance and disappearance of the trial options. I'm afraid, unfortunately, that Rigol is putting more energy into trying to squash these in their next official firmware release than into fixing what I consider to be the real problems or adding new features. But we'll see what happens.