I’ve got an SDS1025 with a very dodgy early FW.
Not sure when it started, but after I updated to the latest FW both channels are acting strange. The output Vpp is around 1/6 of the setting when below 2V. Once the setting of DC bias or Vpp is high enough, RLA9 at Ch1 (and the equivalent at Ch2) gets triggered, the only thing I can get is some DC output.
I noticed its serial number is unavailable, but there shouldn’t be problems with the Flash memory, since it keeps all the settings after a reboot.