Doesn't want to appear impatient, but the flawed 1.01.01.20R2 for the SDM3055 was released over 7 months ago,
the errors in this version alone have been reported to Siglent by users here since January / February and nothing has still happened to this day...
Is Siglent doing something else or have you long since decided to just leave the SDM3055 buyers out in the rain ?
8 months and nothing from Siglent except empty promises.
5 months ago they wrote to me that it was my turn.
4 months ago they wrote me that all reported bugs could be traced and they were working on it.
I waited another 2 months until I asked carefully and politely if there was anything new. The answer was that you would apologize and get in touch very soon.
Another 2 months and nothing has happened to date.
I am really disappointed...
In our area where not everyone buys a new instrument every year,
this approach is not beneficial for a company's reputation, at least in the long term.
Doesn't want to appear impatient, but the flawed 1.01.01.20R2 for the SDM3055 was released over 7 months ago,
the errors in this version alone have been reported to Siglent by users here since January / February and nothing has still happened to this day...
Is Siglent doing something else or have you long since decided to just leave the SDM3055 buyers out in the rain ?
8 months and nothing from Siglent except empty promises.
5 months ago they wrote to me that it was my turn.
4 months ago they wrote me that all reported bugs could be traced and they were working on it.
I waited another 2 months until I asked carefully and politely if there was anything new. The answer was that you would apologize and get in touch very soon.
Another 2 months and nothing has happened to date.
I am really disappointed...
Again two months in which nothing happened.
Neither that Siglent (the last time I was promised an apology 4 months ago that I would be contacted urgently...)
until today, nor that they had done anything.
I'm not talking about improvements, there are some that would be desirable, I'm talking about bugs.
Now 10 months of firmware with these many errors.
The device could be good without these errors, so I don't understand why Siglent doesn't finally fix them.
You keep selling this device with it.
I'm not an impatient person, but nothing after such a long time
and despite the promise to get in touch, no answer...
If I had known everything from today's perspective before buying...
I think 800€ is way too much for these policy.
The firmware updates for the SDM3055 have virtually been non-existent. Every time I need to use the meter I get buyer's remorse....
This is the most disappointing Siglent purchase I have made so far.
It's a real shame since it has potential.
SMH
Hi,
oh, come on Tautech ... really? asking us for even more patience? ... rather ask Siglent to finally come to terms.
The update for the 3065x took more than a year and the logging function is still badly implemented (see #619) and no sign as yet, that they might be working on a fix.
The update for the 3055 is almost a year overdue.
Users have repeatedly been promised Siglent would act but nothing seems to have happened so far.
If Siglent hasn't lost interest in their DMMs alltogether I'd suggest they worked harder on the bugs and long known issues.
With their Oscopes and Analyzers they delivered updates at a high rate ... so why not with their DMMs?
For sure Siglents image aquired some scratches already because of this lazyness to act.
regards
Calvin
Siglent needs to realize that by neglecting their DMM products, they are actually negatively impacting their reputation for all of their products.
Siglent needs to realize that by neglecting their DMM products, they are actually negatively impacting their reputation for all of their products.
At this point I would be reluctant to purchase any further Siglent-branded equipment...
Hi,
oh, come on Tautech ... really? asking us for even more patience? ... rather ask Siglent to finally come to terms.
The update for the 3065x took more than a year and the logging function is still badly implemented (see #619) and no sign as yet, that they might be working on a fix.
The update for the 3055 is almost a year overdue.
Users have repeatedly been promised Siglent would act but nothing seems to have happened so far.
If Siglent hasn't lost interest in their DMMs alltogether I'd suggest they worked harder on the bugs and long known issues.
With their Oscopes and Analyzers they delivered updates at a high rate ... so why not with their DMMs?
For sure Siglents image aquired some scratches already because of this lazyness to act.
regards
Calvin
Look, bitch all you like at me I've already been bitching at Siglent about issues for a good while. They have their own roadmap and who are we to change/alter it.
Yes, it is true they have been distracted by other new products that have been later released yet I've only relayed what Tech support have replied with.
Apparently there are some deeper issues they are working on for SDM3055 which is why there is a substantial delay.
To know they are working on it is good enough for me and I won't divert their focus with asking exactly what ?
Just repairing the ongoing boot freezes would be great progress as they take an amount of my time addressing the worldwide problems. Another in the EU this week.
I had told Siglent about some bugs in Q1/2020. Siglent wrote me that they are released a new firmware during the next days.