Thanks for all the help checking the beta. The engineers are reviewing those issues. I personally upgraded 7 or 8 units across the line and didn't see any of the keyboard, boot. or trigger issues some have reported, but engineers are looking at it. I'm going to take down the beta in a few minutes as I think we have enough feedback and some things to work on. As far as I can tell all of these issues are still firmware and not hardware and should be fixed by the scheduled release upcoming. Will let you know when that is ready. Folks should also be aware that if they are updating hacked units we can't guarantee how an update will shake out on your instrument. We don't do any regression or compatibility testing on units that have been hacked. Just keep in mind that that isn't a test case we consider when releasing firmware. If you have questions or concerns please drop me a line directly. chris_armstrong@rigol.com
regards,
Chris
Well, as I noted before, my DS1054Z is essentially straight out of the box - not hacked and still has 20 hours on the trial options - and it has both keyboard problems after installing the beta. It's also in the Seattle area so it could be with you to take a look at within a day...
Here is information for Rigol
- see if you guys want to ask yourself why 15mA Core Power Level was used for 4360-7. In case no one knows the answer , you should change it to 5mA per the IC manufacturer recommendation and retest/redesign/resimulate the loop filter.
Well, as I noted before, my DS1054Z is essentially straight out of the box - not hacked and still has 20 hours on the trial options - and it has both keyboard problems after installing the beta. It's also in the Seattle area so it could be with you to take a look at within a day...As you are close why are you not bashing on their door ?
OK I found a spare 4360 PLL proto PCB, will order parts and build later this week.
Rigol has created updated firmware for the MSO1000Z and DS1000Z series of scopes in immediate response to the issues found by Dave and the EEVBlog community.
[...]
Lastly, if anyone has questions or concerns they want to discuss with us, we are always here. Contact your local Rigol office or distribution partner. Our USA number is 877-4-RIGOL-1. Every DS1000Z bought in the USA is under our 3 year warranty program and Rigol quality is important to us all over the world.
Thanks,
Chris Armstrong
Director of Product Marketing & SW Applications
Rigol Technologies
10200 SW Allen Blvd. Suite C
Beaverton, OR 97005
office/fax: 877-4-RIGOL-1
Chris, it's time for an update from Rigol. Quickly putting out a beta for everyone to test was appreciated, but dropping it on us like a bomb and then not participating in the ensuing discussion has not left anyone with a positive impression, to put it mildly.
There's clearly still a problem in the PLL lock. For some people it's hidden well enough to make the scope usable, but for others it appears to destabilize the PLL even more. This is the root cause of the jitter issue.
Plus, we now have keypad lockups and no path to re-install the released software if a user chooses to do so.
If Rigol is "always here" and "quality is important", please let us know the plan in light of the latest revelations.
I will keep everyone posted as we get closer. Still expecting a final release that works for all of you on our original schedule.
I will keep everyone posted as we get closer. Still expecting a final release that works for all of you on our original schedule.
Any chance to provide the original non-beta firmware? After all, it seems that the beta made things worse for some folks, so it would be good if they could go back to the original version, without going to the ridiculous process of each person having to individually contact Rigol to get a firmware. Which, btw., you folks should really stop. Simply provide the firmwares for easy download on your site and be done with it. It's called customer service
Greetings,
Chris
Hello, I am sorry that you had trouble with the beta. I double checked here, but the firmware doesn't enable downgrading.
I believe released firmware should be available for anyone who will be helped by it, but should not be offered if there is no meaningful benefit to the user as there is always an inherent risk in any update procedure from power outages or memory stick issues.
I believe released firmware should be available for anyone who will be helped by it, but should not be offered if there is no meaningful benefit to the user as there is always an inherent risk in any update procedure from power outages or memory stick issues.
I wish for these comments to be seen as coming from a Test Equipment owner and are in no way intended to incite a slanging match.
I wish for these comments to be seen as coming from a Test Equipment owner and are in no way intended to incite a slanging match.I know it's in your signature, but just to make it clear to people, this comment also comes from a distributor of Siglent gear.
Whether or not you are acting from an independent standpoint in your head is beside the point when your sig says otherwise.
None of this will stop me from buying more Rigol gear unless they become hostile toward their customers over issues.