Just curious, which option actual R&S people would prefer:
a) Unpleased person keeps asking for fix time to time
b) Unpleased person sells scope and moves to another brand
Not to mix with what's best for actual end user...
What is it about oscilloscopes that gets people so riled up, defensive, judgmental, and uppity?
It's as bad as politics and religion on this forum. I don't see that kind of fervor in discussions about power supplies or even DMMs.mtdoc, there's a lot more functionality to get right/wrong on a scope, thus it fuels very long discussions with repetitive arguments around here. That and the fact there's now a lot more choice at a lower cost, which will increase the number of different opinions and the natural desire to share individual experiences. I have seen previous incensed discussions about DMMs, especially when discussing safety, but they tend to vanish due to the simpler nature of the issues discussed - mostly hinged on opinion (DMM ergonomics, etc.) or simple lack of irrefutable evidence (when dealing with safety).
Do you have an RTB2K?
No. He recently purchased a GW Instek but for some reason seems to be on every scope thread criticizing any non-GW Instek scopes.
Now in my practice (dev management of some e-commerce stuff with ~100k active customers) these are 3 types of displeased clients:
- "silent quitter", he does not like something, but keeps it secret and eventually runs away, possibly to some other service with million other flaws. This is worst type of customer because I do not even know what to improve. Also customer will probably not be happy also (because other services do have million of other flaws).
- "tells once" customer, better but I'm not sure if he really needs stuff or just nice to have, requests go to the end of todo-list, implementation long time or never. Customer will probably not be happy.
- "active maniac" type, usually small companies. If does not get improvements asks several times. Loyal customers. Not only they do get what they want but greatly help to improve service. Usually I give them some "extra candy" for effort and requests may even get to "now" todo-list because it make my job easier and keep costs down because paid staff has less thinking to do.
So yea, if you want no extra candy just make sure you quit on first bug However if you report 10 and nothing is ever fixed then of course. Either your views are incompatible with dev manager views or product is actually hopeless
Edit: Also some companies use voting system for fixes/improvements. So again "active maniac" is good because he may complain/explain why on some forum also and others notice. If they are displeased alike and report, same problem gets many votes and hopefully fixed. So "active maniac" functions as "passive user activator". Yet again free testing & man hours for producer
No. He recently purchased a GW Instek but for some reason seems to be on every scope thread criticizing any non-GW Instek scopes.That is not true. Besides that I have purchased other oscilloscopes in the mean time and I've got quite a bit of hands on experience with a wide variety of scopes anyway . I do have a business to run so I look at value for money / return on investment.
No. He recently purchased a GW Instek but for some reason seems to be on every scope thread criticizing any non-GW Instek scopes.That is not true. Besides that I have purchased other oscilloscopes in the mean time and I've got quite a bit of hands on experience with a wide variety of scopes anyway . I do have a business to run so I look at value for money / return on investment.
That must be some business! It looks like you spend your time on the EEV forum (12,000+ posts) and you're on a thread about a scope you don't even own! What do you get paid by the word?
No. He recently purchased a GW Instek but for some reason seems to be on every scope thread criticizing any non-GW Instek scopes.That is not true. Besides that I have purchased other oscilloscopes in the mean time and I've got quite a bit of hands on experience with a wide variety of scopes anyway . I do have a business to run so I look at value for money / return on investment.
That must be some business! It looks like you spend your time on the EEV forum (12,000+ posts) and you're on a thread about a scope you don't even own! What do you get paid by the word?
Take care when you set out to hunt trolls, lest you become a troll. And when you stare into the Internet, the Internet also stares into you. - F. Nietzsche
If I was your boss I'd probably fire you for what you just said!
I don't work for free and I don't give free reviews of equipment. I'm glad you like "free testers" but you should always keep in mind, you get what you pay for.
I don't work for free and I don't give free reviews of equipment. I'm glad you like "free testers" but you should always keep in mind, you get what you pay for.
Strictly from T&M perspective: I see lots of activity around by highly professional T&M companies that try to connect with low-end customer but in general fail. Why? Because pro (designer) has no concept of whats going on in non-pro head. But non-pro buys the stuff so cannot be ignored or gear will stay on shelf. You think various reps hang here for fun only or strictly for sales work?
Just curious, which option actual R&S people would prefer:
a) Unpleased person keeps asking for fix time to time
b) Unpleased person sells scope and moves to another brand
Not to mix with what's best for actual end user...
I don't work for free and I don't give free reviews of equipment. I'm glad you like "free testers" but you should always keep in mind, you get what you pay for.
Strictly from T&M perspective: I see lots of activity around by highly professional T&M companies that try to connect with low-end customer but in general fail. Why? Because pro (designer) has no concept of whats going on in non-pro head. But non-pro buys the stuff so cannot be ignored or gear will stay on shelf. You think various reps hang here for fun only or strictly for sales work?
BTW I'm quite sure you use some open-source free software, not only tested but programmed for free by self-selected and highly non-professional people. Probably would fire those guys too if could
What is it about oscilloscopes that gets people so riled up, defensive, judgmental, and uppity?
It's as bad as politics and religion on this forum. I don't see that kind of fervor in discussions about power supplies or even DMMs.mtdoc, there's a lot more functionality to get right/wrong on a scope, thus it fuels very long discussions with repetitive arguments around here. That and the fact there's now a lot more choice at a lower cost, which will increase the number of different opinions and the natural desire to share individual experiences. I have seen previous incensed discussions about DMMs, especially when discussing safety, but they tend to vanish due to the simpler nature of the issues discussed - mostly hinged on opinion (DMM ergonomics, etc.) or simple lack of irrefutable evidence (when dealing with safety).
Yes, good points and I agree. But you've been here long enough to see that it's more than that for some people who seem to need to not only discuss the pros and cons of various scopes but who show up on every scope thread pushing their particular choice and criticizing all others. It seems to be tribal in a way that is not true of other electronics topics on this forum.
Now in my practice (dev management of some e-commerce stuff with ~100k active customers) these are 3 types of displeased clients:
- "silent quitter", he does not like something, but keeps it secret and eventually runs away, possibly to some other service with million other flaws. This is worst type of customer because I do not even know what to improve. Also customer will probably not be happy also (because other services do have million of other flaws).
- "tells once" customer, better but I'm not sure if he really needs stuff or just nice to have, requests go to the end of todo-list, implementation long time or never. Customer will probably not be happy.
- "active maniac" type, usually small companies. If does not get improvements asks several times. Loyal customers. Not only they do get what they want but greatly help to improve service. Usually I give them some "extra candy" for effort and requests may even get to "now" todo-list because it make my job easier and keep costs down because paid staff has less thinking to do.
Obviously that I don't know what your field is, but I suspect that you may be creating many #1 customers if you keep lowering the priority of your #2 customer requests.
I don't work for free and I don't give free reviews of equipment. I'm glad you like "free testers" but you should always keep in mind, you get what you pay for.
Strictly from T&M perspective: I see lots of activity around by highly professional T&M companies that try to connect with low-end customer but in general fail. Why? Because pro (designer) has no concept of whats going on in non-pro head. But non-pro buys the stuff so cannot be ignored or gear will stay on shelf. You think various reps hang here for fun only or strictly for sales work?Besides that there are lots of people on this forum which are involved in making test equipment purchase decissions and/or giving advice on what to buy.
If I was your boss I'd probably fire you for what you just said!
Oh, c'mon...
Just because you don't share someone's values does not mean you are right and the other guy is wrong. Also, he is from another domain ("dev management of some e-commerce stuff").
PS don't want to play "internet police", just don't like stupid offensive claims "I'd fire you! No, I'd fire you first!". Okay, I'm playing it
if you need to tell me who you are means that what you have to say probably won't stand on its own merits.
if you need to tell me who you are means that what you have to say probably won't stand on its own merits.
Says "Retired EE"
Hi folks,
as promised two days ago, I had a short talk with the responsible product manager of the RTB. The next FW release will take place end of October this year. He told me, that our plan is three FW releases per year. The major focus off this next release is bug fixing.
I hope this helps
Markus